KARACHI: In the best interest of public health, Pakistan Telecommunication Company Limited & Ufone have announced the closure of Sales & Service Centers and Joint Shops in South Punjab, Sindh and Balochistan till March 31, 2020, due to coronavirus.
In order to serve customers better and ensure business continuity, services will be provided to both PTCL and Ufone customers through alternate business and digital channels.
In a statement said the company encourages its customers to use PTCL digital channels such as PTCL Website, care@ptcl.net.pk, Complaint Registration, Self-Care Portal, PTCL Touch App and online digital bill payment options.
To facilitate Ufone customers, digital services include Ufone Website, customercare@ufone.com, My Ufone app, UPaisa, Online Banking Services, Mobile Financial Services, Retailers and ATM Machines are available.
To promote social distancing and seamless communication, the company encourages customers to use the digital services offered by both companies for their handiness.
Besides, PTCL customers can call 1218 for any assistance. For Ufone, the customers can call on 333 from mobile & 0331-1333-100 from the landline. Both companies’ helpline numbers are available 24/7, should there be any need for a service request or a query.
